TERMS OF SALE
TERMS OF SALE
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INTRODUCTION
These General Conditions of Sale have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.poggipelletteria.com.
We try in every way to satisfy our customers by offering a high quality product.
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PRICES
The prices shown are expressed in EURO and include VAT for the Member States of the European Union.
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ORDERS
All payments are made in EURO and include VAT for the member states of the European Union.
No other amount will be due on delivery. When ordering, please check the accuracy of the data and the delivery address. In case of errors, please let us know promptly to support@poggipelletteria.com.
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SHIPMENTS AND DELIVERIES
Our shipments are carried out with the Crono Corriere service of Posteitaliane Spa. Shipments in Italy cost € 4 per order, while for orders over € 60 the shipping is free. Shipments in the European Union (*) have a cost of € 8 per order, while for orders over € 150 the shipping is free.
Shipments in the world (**) cost € 12 for each order, while for orders over 200 € the shipping is free.
Delivery times depend exclusively on the times declared by the carrier and are generally 4-10 days for shipments to Italy and 4-15 days for foreign shipments.
If, at the time of delivery, the package shows damage, sign the courier document with reserve and we will be able to send you a new product in the shortest possible time.
The customer is required to verify that the products received correspond to those of the order placed.
In case of errors, please let us know promptly to support@poggipelletteria.com.
If the delivered products show defects, the customer must contact Poggi Pelletteria no later than 48 hours after delivery, by sending an email with photos of the defects found to the following email address: support@poggipelletteria.com.
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(*) Countries for which the shipment is expected outside the Italian territory: Austria, Belgium, Denmark, France,
Germany, Luxembourg, Holland, Poland, Monaco, United Kingdom, Czech Republic, Slovakia,
Slovenia, Spain and Hungary.
(**) Countries of the world for which shipping is expected: Saudi Arabia, Australia, South Korea, United Arab Emirates, Japan, Kuwait, New Zealand, Portugal and United States.
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PAYMENTS AND SECURITY
Poggi Pelletteria accepts payments in Euro.
The following payment methods are accepted:
* Credit Card: we accept credit cards belonging to the Visa and MasterCard circuits
* PayPal
*Bank transfer
All transactions made by credit card are made through their respective gateways.
No data relating to these types of payment is recorded by Poggi Pelletteria.
We also accept credit cards enabled for the 3-D secure service, for which an additional PIN will be required.
In addition, Poggi Pelletteria uses a security certificate with 1024 bit SSL encrypted connection to further strengthen the security standards. Any attempted fraud will be detected and reported to the local competent authorities.
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RETURNS AND REFUNDS
Pursuant to art. 52 of Legislative Decree 6 September 2005 n. 206 ("Consumer Code"), you have the right to withdraw from the purchase contract without any penalty and without having to provide any reason, within fourteen (14) days from the day you received the products purchased on poggipelletteria.com.
Poggi Pelletteria guarantees 100% reimbursement, except for any local duties and taxes.
Poggi Pelletteria ensures the right of withdrawal from the purchase no later than 15 days from the delivery date.
The refund will be made no later than 10 days from the receipt of the returned goods.
All products without packaging, or with damaged packaging, used or incomplete will not be refunded.
The customer must communicate his intention to withdraw from the purchase by registered letter with return receipt to the address: Poggi Pelletteria - Via Rimembranze 6, Cesano Boscone (MI) 20090 Italy, possibly followed by an e-mail to the address: support @ poggipelletteria .com.
Poggi Pelletteria reserves the right to refuse unauthorized returns and return them to the sender.
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WARRANTY AND COMPLIANCE
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All Poggi Pelletteria products are guaranteed for 24 months from the delivery date. In case of problems, the customer agrees to contact Poggi Pelletteria directly by sending an e-mail with a photographic description of the problem to the following address: support@poggipelletteria.com.
This warranty applies only to the original purchaser and does not cover damage due to normal wear and tear, accident, abuse or normal loss of color and wear of materials.
Small imperfections are attributable to the craftsmanship of the product, as well as slight variations in color are naturally linked to the tanning process: this is not a defect, but represents a quality.
The images and colors of the articles on the site may not fully correspond to the actual colors due to the type of computer screen or browser used for navigation.
Poggi Pelletteria reserves the right to charge the customer for any costs incurred for the verification of the product and for the shipment of the same, if it is intact and functional or without the lack of conformity claimed and referable to the date of delivery.
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APPLICABLE LAW
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The purchase contract between the customer and Poggi Pelletteria is to be considered concluded in Italy and therefore is governed by Italian law and by EU legislation governing distance purchases. In the event of any dispute, the competent court will be the Court of Milan.
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